Refund Policy

Refund Policy for User Purchases on Visuals Video Sharing Website

At Visuals, we provide a platform for users to purchase videos from other users. Please review our refund policy carefully before making any purchases. By using Visuals and making a purchase, you agree to the terms outlined in this refund policy.

1. Responsibility:
Visuals acts as a facilitator for video purchases between users and holds no responsibility for the content, quality, or delivery of the videos. The responsibility solely lies with the seller.

2. Refund Eligibility:
a. Technical Issues: If you encounter technical issues that prevent you from accessing or downloading the purchased video, please contact the seller directly for assistance. Visuals does not provide refunds for technical issues.

b. Dissatisfaction with Content: If you are dissatisfied with the content or quality of the purchased video, you must address the issue directly with the seller. Visuals is not responsible for refunds due to dissatisfaction with the content, as the decision to purchase is at the buyer's discretion.

3. Contacting Sellers:
To address any concerns or issues regarding your purchase, you must directly contact the seller. Visuals provides communication channels for users to interact and resolve any disputes independently.

4. No Guarantee of Refunds:
Visuals does not guarantee refunds for video purchases. It is the seller's discretion to offer a refund or resolve any issues related to the purchased products. Visuals will not intervene in these matters unless required by applicable laws or regulations.

5. Dispute Resolution:
While Visuals is not responsible for refund-related disputes, we encourage users to resolve any issues between buyers and sellers amicably. Open communication and reasonable negotiations are recommended for reaching a satisfactory resolution.

6. Changes to Refund Policy:
Visuals reserves the right to modify or update this refund policy at any time without prior notice. It is your responsibility to review the refund policy periodically for any changes. Continued use of Visuals after modifications indicates your acceptance of the updated refund policy.

Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at

Date of Last Revision: 12/23